Appendix 1 - Other tax jurisdictions' digital approaches

Overseas revenue agencies are actively expanding digital services and self-management options, for example:

DIGITAL SIGNATURES

Spain has made progress in the development of authentication services, including the development of digital signatures.

Mexico uses one identification system (digital signature) to support secure electronic transactions.

ELECTRONIC MESSAGE/REMINDER

The United Kingdom uses electronic and phone messages to individual taxpayers with tax debt reminding them to pay.

NATURAL SYSTEM

The Australian Tax Office has launched a reinvention programme that focuses on a strong staff and customer focus; mobile delivery; natural systems; voice ID and ATO as a wholesaler and retailer of services.

Chile offers a free IT software solution that simplifies accounting management for small business taxpayers by allowing them to automatically capture information related to commercial transactions in the respective accounting journals thus complying with their tax obligations “on the go”.

PRE-POPULATE DATA

Singapore has introduced a “no-filing” service, if customers have only pre- populated income. It also offers pre-filled e-filing screen for individuals to view employment and deduction information.

SMART PHONES AND MOBILE APPS

Chile launched a smart phone application for individual taxpayers to access services in an online authenticated and non-authenticated environment. Sweden uses a mobile application with a mobile electronic ID to facilitate interactions via mobile devices.

REDUCE OTHER CHANNELS’ SERVICE OFFERING

Canada gradually discontinued counter services as part of broader modernisation of the Canada Revenue Agency’s service delivery offering.

PAPERLESS INTERACTION

Denmark improved the process of using individual income tax assessment including replacement of printed documentation with web services and issuing an online assessment with forecast of income and deductions to individual taxpayers.