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What benefits can you gain from greater use of digital services?

If digital services are secure and designed to make it easy for customers to use them, increased digital service delivery could benefit customers by:

  • greater convenience;

  • greater speed and greater confidence;

  • reduction of compliance effort;

  • improved, more rapid and responsive customer services;

  • reducing the cost of the tax administration system;

  • improved delivery of services across government.


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