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Current situation and reason for changes

What is the MOST important to you of certainty, timeliness, consistency?

  • certainty – what you get paid is correct;
  • timeliness – payments adjust quickly to changes in your income; or
  • consistency – payments are constant over time and don’t change from month to month.

Comments

Moderator

Peter Rundlett made this comment. Moderator moved here to the relevant question.

Timeliness - our experience with the parental tax credit is that it simply stopped when the end of the financial year was reached despite the 10 week period having still time to run. Apparently the current IR systems aren't designed to pay this over two financial years.

We received a tax credit for the balance of the payments a couple of months later once IR had my final income details for the end of the year but still, if the payment is for ten weeks then it should be paid contiguously without a break in the middle.

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2 months ago
Theresa Sabo

Certainty - ensuring that payments are correct to eliminate possibility of overpayments and preventing any debt incurred is very important to our family. We are currently receive our WFF payments as a lump sum for this reason but it does mean we struggle between payments as they are so far between.

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2 months ago
bruce

Would also add to your comment about the Departments resistance to release large refunds as a lump sum. That it makes perfect sense to claim at the end of the year , but one has to jump through hoops to get it.

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1 month ago
Bruce

What I have concern over is the Department very quickly stops payments after the 31st March and is not allowing consideration of continued support for families who have one person on self employed income, where the Accountant has not completed the financial statements. This is in affect placing pressure on families to cope when no allowance is being paid.

The other matter I have noticed is the amount of overpayments where income is not consistent and the inability of families to repay with less resources. Meaning that the last years overpayment has to be paid while on a lesser income. This places stress on families, that in one year have a surplus of funds and increase spending only to find they have to replay the allowance back.

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1 month ago
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