From an agents point of view I can't see how the proposed changes would have benefits that would outweigh the issues. Most micro business / one man band would probably find the change acceptable for those that are registered. What the department fails to realise is that small business often have employees that deal directly with IR and therefore don't have a registration nor see a need for it. 90% of our new clients wouldn't have an existing myIR access and would need to register prior to appointing an us as agents. in the last couple of years, IR has already made changes to the process of linking through e-services, and have had roll back some of the changes because of the impracticality of the changes. We requested information under the offical information act which clearly illustrated that there was no thought process for the implementation of the changes or the consequences. In fact, the changes have led to more calls to the call centre in order to link clients to our agency listing, clearly illustrating the above.
Do you agree with this comment?
I am a bookkeeper but not a tax agent. Removing the ability to file my clients GST via the online form will seriously impact my business as not all of the clients are on My.IR and of those that are, I don't particularly want to get their logon and password from them. How will IRD resolve this issue as there are a number of bookkeepers in the same boat.
I believe the suggested way of linking clients will add an extra complication and will definitely affect the time taken for us to link and thus help a client. Many if not most new clients that come to my practice are completely new to business. Most people are already in a state of anxiety with the thought of their taxes - without having to learn all about the IR service. Many of my new to business clients have not previously dealt directly with the Inland Revenue and completely unfamiliar with IR service. I know I would end up registering the majority of new clients for the IR service and then helping him choose the level of access and the linking that I would need.
To be registered as a tax agent you must be considered trust worthy of this job by the Inland Revenue. By adding this step of authentication through the IR service to me you are saying to tax agents that actually the client shouldn't trust you even as you are trying to help them do exactly that so that they share the personal financial information with us so we can do our job.
I don't see a need to change how clients are linked now. This process could take too long with some clients so you don't get immediate access. Most of my clients don't have or want an My Ir account. So long as authority is given via a form and a signature then the process should stay the same to make it quicker and easier to get access.
This new process seems unnecessary and will mean that agencies will not get immediate access to Inland Revenue information for their clients
As a sole trader, I find tax requirements overwhelming, time-consuming and often unclear and/or confusing. Any simplification of the process would be appreciated.
We would strongly disagree with the proposals to change the linking methodology. The present system works very well and the proposed changes will make the process very complicated. It is true that we will end up carrying out the client registration process for their own MYIR. Why would you give the linking decisions to the taxpayers who come to their nominated agent to decide that for them anyway and do not always understand the various tax types.
I strongly disagree that the proposed process is efficient. We believe that it will significantly INCREASE the administrative burden and cost for NZ tax payers and for NZ tax intermediaries, and will lead to an increase the sharing of myIR usernames and passwords, increasing the risk of fraud.
Someone who hires a tax intermediary is someone who does not want to interact with IR! They are unlikely to want to use myIR, and if they do have a myIR account they are unlikely to use it very often – and therefore will struggle to remember their credentials and are likely to feel uncertain and confident using it. The proposed process has numerous steps. At each of these steps there are decisions to be made about how to navigate the system. Each step presents potential for a client (tax payer) to give up.
I strongly disagree with the proposals to changes to linking a new client. The present system works very well and the proposed changes will make the process very complicated. Being a Tax agent - means that we are tested and trustworthy - if not IRD would let us be a Tax agent. My clients engage my company as they do not want/have the time to deal with IRD. So this will add extra work for both my clients and us. With no real gain - A waste of time.