In the future, employers which use electronic channels should no longer be reliant on statements, but will be able to access information online, either through their payroll software or via Inland Revenue’s web-based portal. Information received digitally will be processed and updated much more rapidly than at present.
The visibility of much more up-to-date information than at present should give employers much more certainty and reduce the need for them to contact Inland Revenue.
In addition, it is intended that an employer and an Inland Revenue staff member would be able to see information formatted in the same way. This should reduce the time taken to resolve queries that cannot be resolved on a self-service basis.
Would the following attributes of the proposed new PAYE processes be of value?
a) faster processing of PAYE information by Inland Revenue?
b) greater access to your PAYE information?
c) the ability to filter and drill into your PAYE information?
d) the ability, if necessary, for you and an Inland Revenue staff member to see the same information?
If you can quantify the effect please do so.