Who do you think will not be able to move to digital services, even with specific assistance?
Whatever support and assistance Inland Revenue or wider government might be able to offer, some customers will still not be able to directly use digital services. For example, a business in a remote location with no broadband internet access will not be able to use business accounting software which integrates tax obligations online even if the cost is subsidised. These customers will still need to manage their interactions with Inland Revenue through non-digital services.
This could be done by ensuring existing non-digital services remain available. However, depending on the nature of some of Inland Revenue’s system changes, retaining existing services in their current form in the future may not be possible. In these cases, some process to convert non-digital to digital information might be required. Inland Revenue could carry out this process itself, or arrange for a third party to supply it.