Do you agree that the following principles are important when considering how greater use of digital technology might beneift all those who use the tax administration system?
First, the overarching principle is that services must be designed for the customer. Each of the following principles addresses a different aspect of this overriding principle.
- Principle 1: no one size fits all.
- Principle 2: tax compliance and access to entitlements are critical.
- Principle 3: change will not be imposed without careful consideration of the costs and benefits.