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Working for Families and Child Support

Are we on the right track for reviewing social policy administration?

For social policy customers, circumstances can change throughout the year, resulting in multiple contacts between Inland Revenue and customers, or no contact at all. 

The intent is to design a social policy system that works for the customer.  The system needs to reflect the family’s circumstances and income (and therefore need) to ensure payments meet that need.

Reviewing the administration of these areas should consider the suitability of the annual cycle and how to make better use of information from other sources.

More accurate and timely information, on a more regular basis, could be achieved by advances in technology to ensure easy, low-cost interactions with the people involved.  A system designed on the ability to make frequent adjustments because of changing circumstances will mean there is less chance of going into debt.

Do you agree with the proposed direction of re-designing processes for administering social policies in the future?

Comments

Dion Blundell
The statements above are too general. You need some examples, so that we can see what exactly you mean. I'm interested in being in the loop on this one

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1 year ago
Bronnie
Yes, it makes more sense to do things online. Saving time and money and with accurate information being provided then hopefully a quicker service will take place. With hopes of a refund too :)

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1 year ago
shelley
Sounds great! Breaking down the needs (= $'s) that people need to function above the poverty line while collecting a benefit. I just hope it's just a way of doing things faster and people are still ending up sending their kids to school in winter without raincoats, gumboots, warm jumpers and food in their bellies. If going online like this will save dollars and redirect them to the children, I'm all for it..Would be nice to be in the loop and see how many dollars are re-directed and to see benefits for our fellow New Zealanders in need actually working. This is why we pay tax,,for the people.

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1 year ago
GrantH
Remove the automatic secondary tax and increased student loan repayment rates for those working part time and receiving a benefit (S SL tax rate) not only do you remove any advantage the may gain from working. It discourages working (I worked 20hr weeks for about $45 more a week) and places further financial strain on the person. If they are on a benefit they're seldom going to pass the repayment threshold for Student Loans but still have to pay when those in a similar financial position wouldn't. In my case ~$1200. I would also mean they wouldn't get a large refund at the end of the tax year which would mean less processing.

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1 year ago
Steve G
These benefits are great for those who need them. However the IRD invariably get the calculations wrong and overpay the beneficiary resulting in beneficiary debt. IRD then does not advise the beneficiary until meany months after the year end and give only a few weeks to repay what the beneficiary thought was rightfully theirs and spent it. Penalties and interest are then added to the debt that the IRD have incorrectly calculated, further adding to the debt owing by a person who has been judged by the system to be in need of the benefit in the first place. Surely a simpler method would be to get the calculation correct initially and only pay what they are entitled to. Any over payments to the beneficiary should then be written off as a penalty to the IRD for getting it wrong, same as the rules for any taxpayer who gets their calculations wrong.

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1 year ago
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