Social policies, like Working for Families and Child Support, are administered by Inland Revenue and generally operate within the tax system on a yearly basis. Circumstances can change throughout the year resulting in multiple contacts between Inland Revenue and customers, or no contact at all.
The intent is to design a social policy system that works for the customer and is fit for purpose. The system needs to reflect the family’s circumstances and income (and therefore need) to ensure payments reflect that need.
Reviewing the administration of these areas should include consideration of the suitability of the annual cycle and how to make better use of information from other sources.